PBXGuard documentation
A quick guide to what PBXGuard does and how it works — onboarding, monitoring, security, dedicated servers, billing and troubleshooting.
Intro
This public docs page is an overview and decision aid. The click-by-click guides are in your account.
Use the left navigation to move by topic, or search to find a specific answer quickly.
This page explains the what and why. In-app docs explain the exact how for each screen.
Terminology is strict: 'alerts paused' means notifications off while monitoring continues.
'Not monitored' means monitoring is switched off for billing/capacity reasons and actions are blocked.
Starter — self-service: complete step-by-step documentation is available in your signed-in account.
Pro — email support, response within 24 business hours.
Premium — email and phone support, response within 4 business hours.
For binding legal details, see: Terms of Service · Privacy Policy · Refund & Cancellation · Service Delivery · Cookie Policy · DPA
FAQ
Getting started
Onboarding is self-service and agentless: connect your 3CX instances over HTTPS and start monitoring.
You need a reachable 3CX management URL, a System Owner account, and the authenticator secret only if 2FA is enabled.
PBXGuard uses a fixed public IP that must be allow-listed in Console Restrictions (and external firewalls if present).
You can add PBXs one by one or onboard many at once with CSV import.
Trial includes full Pro, up to 3 PBXs, for 7 days with no credit card.
FAQ
Monitoring & alerts
PBXGuard gives one live operational view of your fleet, with configurable alerts and remediation.
Coverage includes health, resources, services, trunks, calls, SSL/license status, versions, and backups.
Polling is qualitative by plan: Standard (Starter), Frequent (Pro), High-frequency (Premium).
Alerts use 17 built-in rules with thresholds, severity and a persistence duration window.
Actions can be manual or automatic, with pause/resume alerts available for planned maintenance.
FAQ
Security & data
Because PBXGuard handles sensitive access, security controls are foundational, not optional.
2FA is available on all plans, and credentials are encrypted at rest and never shown in clear text.
Audit log is available on all plans and records manual and automatic actions with timestamps.
RBAC and scoped client sub-accounts are available on Premium.
Account-level permanent deletion removes account, PBX credentials, history and reports.
FAQ
Dedicated server & regions
Dedicated server is for customers needing stronger isolation, guaranteed location, or fixed whitelistable IP.
It is single-tenant by design and runs your monitoring data and stored credentials on isolated infrastructure.
Available regions: Europe, North America, Asia, and South Africa.
Pricing is flat per account: $15/month regardless of PBX count.
Provisioning is operational and typically completed within 24 business hours.
FAQ
Billing & plans
Pricing is flat per PBX with one monthly consolidated account charge, and FAQ mirrors pricing policy.
Trial is full Pro for 7 days up to 3 PBXs, with no card on file at sign-up.
Billing uses paid PBX count; if connected count exceeds paid count, excess PBXs become not monitored.
Upgrades are prorated immediately; downgrades apply on the next billing date.
Payment is credit card only (Visa, Mastercard, Amex), invoiced monthly in USD.
FAQ
Troubleshooting
Most issues are connectivity or billing-state related and can be resolved quickly with a focused checklist.
If connection fails, verify allow-listing, HTTPS URL/port, System Owner login, and authenticator secret when needed.
If last-seen lags or PBX appears offline, check reachability and whether network policy changed.
License/SSL/backup-age alerts reflect built-in rule thresholds and clear when the underlying condition is fixed.
Remember: alerts paused keeps monitoring on; not monitored switches monitoring off and blocks actions.